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Payment & Security

Any transaction made on this site is completely private and secure. We use  the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your details cannot be accessed by any unauthorised person. Look for the yellow padlock in the bottom right of your browser as you enter the payment section of our site. 
 
Please note that all gift baskets must be paid for prior to despatch. You can pay by either Visa - MasterCard, Delta, Debit Card, or Switch. We are unable to accept American Express or Diners Club cards.

Delivery

For mainland UK deliveries the cost of delivery is included in the price of your gift basket. Basket2u.com will despatch to any address in the UK mainland within 24 hours of receiving an order. We guarantee next weekday delivery for all orders within the mainland UK received prior to 13.00 hours. Saturday delivery is possible at an extra charge of 12.50.
 
Please note that it is essential that you provide us with a delivery address, with full postcode, where someone will be able to sign for safe receipt of your gift basket. Delivery will be made either by courier, DHL or Parcel Force depending on which is most appropriate.

Overseas Deliveries


Customer satisfaction      

Your happiness with products from Basket2u.com is our primary concern.
We want you to come back! If you are in any way unhappy with your gift basket please let us know within 48 hours and we will either refund or replace faulty goods. Please contact us by E-mail or on 0800 7830 216 (Int. +44 144 441 6845) between 9a.m. and 7p.m UK time. Please note that we are only able to refund or replace goods that are damaged or inedible and that are returned to Basket2u.com. Please keep proof of postage of any goods that you return to Basket2u.com so that we are able to make a refund to you where appropriate.
 
If you are happy with the service you receive please let us know. If you are not, we want to hear from you so that we can improve on the products and services offered in the future. 

Pricing Policy

Basket2u.com aims to provide a  fast, efficient service based on value for money and top quality products. We trust you will agree that this is reflected in the prices we charge. Please note, however, that basket2U.com reserve the right to modify price and contents of gift baskets displayed on this website at any time.

Privacy Policy
 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details
 
 
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be destroyed as soon the payment is received.

 


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Privacy Policy
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